You don’t have to take our word for it. Testimonials from Missoula businesses.
“We at the Montana Food Bank, have worked with Alter Enterprise as our Information Technology professional for over 3 years. Alter Enterprise offers prompt, timely and cost conscious technology solutions for our nonprofit. We have always received superior service, and look forward to the next 3 years.” -Clark, Montana Food Bank
“The growth of our company requires sophisticated technology solutions that accommodate our ever-changing operating environment. Alter Enterprise not only meets our needs in the present, they anticipate our needs of tomorrow. With Alter Enterprise on our side, we can focus on what’s important – taking care of our clients. Alter Enterprise continuously provides prompt, professional service treating us as if we were their only client.” -Dave, Montana CDC
“You know what I love about Alter Enterprise? They provide excellent customer service. Their staff takes the time to really understand what the problem is, why it’s important to you and after they fix it, they actually take the time to explain what they did. Plus, the staff is super patient…and speaks in non techie language. So, thanks for all that you do.”
-Amita, SBDC Director, Montana CDC
“I have worked with Alter Enterprises on four projects including wildlife web cams at our Ramona, CA sanctuary, installing solar power on my enclosed project trailer, consulting at ZooMontana and providing technical/logistical support on a smaller projects. A.E. is quick, reliable and professional. I am going to keep them on my speed dial!” –Dave Pauli, The Human Society of the United States
One incident in particular illustrates the value of the level of coverage provided by Alter Enterprise:
One day, when payroll was due to be processed for a client, at multiple remote offices, the server that held the payroll data crashed with a serious hardware failure.
Normally, the amount of time to set up a new server, and restore data from backup – if in fact a good backup was available – would be a whole working day, and perhaps two, depending how fast a replacement server could be delivered. In this case, Alter Enterprise’s backup system was pressed into service as a virtual server and the client was able to service their payroll within 2 hours.
Alter Enterprise’s combination of proactive and reactive support for networks helps to keep small issues small, and quickly mitigates the effect that larger issues may have on the clients business.
“The key to our success is putting clients first,” says Ryan Alter, CEO of Alter Enterprise. “For over fifteen years we have been involved in the planning, design, implementation, optimization and support of networks. We don’t simply walk in and just recommend whatever it is we want to sell. We develop solutions to meet the individual needs of our clients. To do that successfully we perform a needs analysis, figure out the best way to address it and present a solution, and we stay within budget, keeping both the short term and the long term goals in mind.”